THE SMALL PRINT · NOVEMBER 4, 2026
Refund Policy — Fancy Cafe AI
How credits come back after a failed render, when a purchase can be refunded and how to reach us.
A render that fails
Ten credits pay for one Fancy Cafe AI clip. When a render ends in a final error, those ten credits reappear in your balance by themselves, with no request needed. A clip sitting in the queue is not a failure; renders slow down when the video model is busy.
A pack you have not touched
A pack with none of its credits spent can be refunded if you ask within seven days of buying it. After any of its credits have produced a finished clip, the pack can no longer be refunded.
A clip that came out broken
Not liking a result is not grounds for a refund, which is why the sample plays on the home page before you order. If a finished clip is clearly defective, say your face is missing or the file will not play, email us its My videos link within seven days. Once we confirm the fault, the credits go back so you can render it again.
Reaching us
Write to support@fancycafeai.cafe using your account email, and mention the purchase date plus, for a defective clip, its link. Approved money is returned to the card or wallet you paid with; banks can need five to ten business days to post it.
Card disputes
Contact us first so we can sort it out. While a chargeback is open, the related account may be paused. Your statutory consumer rights are not affected by anything here.